Answers to your questions about riding The M.
The M operates three core services: Fixed-Route Bus (14 routes serving key corridors), Microtransit (shared on-demand rides in designated zones), and Paratransit (ADA demand-response service).
For the bus, just meet it at any marked bus stop and pay your fare when you board. No app or account is needed. For microtransit, download The M app from the App Store or Google Play Store. For paratransit, apply for eligibility first. See the Paratransit page for details.
The new The M - Transit for Montgomery app will be available to download on October 26, 2026. Ride booking in the new app officially begins November 2, 2026.
You’ll enjoy a simplified booking process with real-time vehicle tracking and easier trip management.
Hours, service area, and fares.
Yes. You must book microtransit rides in the new "The M" app to keep using the service after November 2.
No problem. You can book a microtransit ride by calling 334-625-4075.
Weekdays: 5:00 a.m. – 9:00 p.m. Saturdays: 7:30 a.m. – 6:30 p.m. Check individual route timetables for first and last trips.
No. Fixed-route service doesn’t require an app or pre-booking. Wait at any marked stop and pay when you board.
A single ride is $2.00, or $1.00 with a valid ID for seniors, riders with disabilities, and students. Weekly and monthly passes are available. See Fares & Passes.
Yes. Every M bus has a lift and is accessible to people with disabilities.
An on-demand public rideshare service connecting Montgomery residents to work, school, healthcare, and local destinations.
Microtransit serves key areas across Montgomery, including Downtown, Montgomery Regional Airport, Jackson Hospital, Maxwell AFB Visitor Center, and Montgomery Whitewater.
Monday – Friday: 5:00 a.m. – 9:00 p.m. Saturday: 5:30 a.m. – 6:00 p.m. No service on Sunday.
$1.50 per ride. A microtransit fare does not include a transfer to the bus.
Add a credit, debit, or prepaid debit card in the app, or pay with cash on board (exact fare required; drivers don’t carry change).
Enter your pickup and drop-off locations in the app, choose the trip option that works best for you, and tap Book This Ride. You can also call 334-625-4075.
Yes. You can book on demand or up to 7 days in advance, including recurring trips with the same pickup and drop-off.
Your booking shows a 10-minute pickup window. We recommend being at your pickup spot 5 minutes early. You’ll get SMS and app updates with your ETA and a notification when your vehicle arrives, and you can track your vehicle in real time in the app.
Up to two minutes. As a courtesy to other riders, the vehicle will leave if you aren’t there.
You can’t edit an existing booking, but you can cancel and book a new ride.
Cancel in the app or call 334-625-4075. Refunds aren’t given for canceled rides or no-shows, and frequent cancellations or no-shows in a short period may result in penalties.
Look for executive-style black vans with distinctive The M graphics. The app and text messages tell you which vehicle number to expect, and drivers wear The M uniforms.
Yes. All drivers are The M employees who pass a background check and complete specialized safety training.
Service animals are always welcome. Other pets must be in a secure, enclosed carrier.
Children must ride in a child or booster seat up to age six, following Alabama law. Drivers can’t install car seats.
Yes. After your trip, you’ll be invited to rate your ride and leave comments in the app. You can also call 334-625-4075 or email micro@montgomerytransit.com.
Montgomery Area Paratransit (MAP) is a shared, curb-to-curb ride service for people whose disability prevents them from using the bus for some or all trips. It is available within Montgomery city limits and within ¾ mile of fixed routes.
Riders age 6 and older who can’t use the fixed-route bus because of a physical or cognitive disability. You must apply and be approved before booking your first trip.
Call (334) 625-4691 or download the forms online. Complete the Registration Form and the Medical Information Form, then mail them to MAP Eligibility Dept., 2318 W. Fairview Ave., Montgomery, AL 36108.
Within 21 calendar days of receiving a complete application. You’ll receive a letter by mail.
$4.00 per one-way trip. A 10-trip pass is $40.00. Personal care attendants ride free.
Call (334) 625-4691 between 8:00 a.m. and 5:00 p.m. Book up to 14 days ahead, or by 5:00 p.m. the day before for next-day service.
Yes! Many MAP riders use the bus for some trips. MAP riders can ride the fixed-route bus for a reduced fare of $1.00 with a valid ID.
No. MAP does not operate on New Year’s Day, Memorial Day, Fourth of July, Juneteenth, Labor Day, Thanksgiving, or Christmas.
You can appeal within 60 calendar days of your determination letter. Call (334) 625-4691 to get started.
Yes, for seniors (65+), riders with disabilities (including Medicare card holders), and students with valid school ID on fixed-route bus service.
At The M Office (2318 W. Fairview Avenue) or the Intermodal Transfer Center (495 Molton Street).
Yes when paying cash on the bus or microtransit. Fareboxes don’t make change.
Refunds aren’t available for passes or for canceled or missed microtransit rides.
Yes. Wheelchair Accessible Vehicles (WAV) are available. Request WAV or door-to-door service in the app menu or call (334) 625-4075.
Call (334) 625-4012 for general customer service.
MAP Reservations & Eligibility: (334) 625-4691.
The M accepts complaints of discrimination under the Americans with Disabilities Act. File within 60 calendar days with the MAP Supervisor, 2318 W. Fairview Avenue, Montgomery, AL 36108, phone (334) 625-4691, email ccalhoun@montgomerytransit.com. Alternative ways to file, such as a personal interview or a recording, are available on request.
The M operates its programs without regard to race, color, or national origin. To ask about these obligations, or to file a complaint, contact the City of Montgomery, Attn: Director of Planning, 103 N. Perry Street, Montgomery, AL 36104, phone (334) 625-2195, email RSmith@montgomeryal.gov. If information is needed in another language, call (334) 625-2195.
Title VI complaint procedures
Title VI complaint form
Aviso público de no discriminación (español)